![]() Note: Some items may be subject to a 20% restocking fee.Looking to build a membership website? Finding the right membership website builder can be a lot of work, especially if you don’t know where to start. Please call customer service at (833) 800-5906 for disposition. *Select power tools and similar products that have arrived defective or damaged may not be eligible for a direct return. Items that are missing packaging or are no longer in re-sellable condition.Any item that requires assembly and has already been assembled and removed from its original packaging.Gas-powered equipment, unless it is in brand new, never-been-used condition.Food items, toiletries, and other health/personal care products.Personal Protective Equipment (such as face masks) if the packaging has been opened.Some banks will do it within a day, but most take 3-7 business days. However, please note that your card's issuing financial institution has a certain amount of time before they are obligated to apply that amount to your account. Rest assured, we will immediately refund your card and will email you a receipt showing this. So make sure to retain proof of return shipment and delivery of returned products. Failure to utilize the RMA number or to inform us of your tracking number will result in your refund being delayed and, in some cases, even forfeited. As soon as we verify the item has arrived safely back at our warehouse, we will refund the appropriate amount back onto your credit card. Once you've shipped the item, call or email Customer Service with the tracking number. If not damaged or defective, you will need to pay to ship the item back to us, and your original shipping charge will not be refunded. *If the item arrived to you damaged, is defective, or is incomplete, we will email a prepaid shipping label for you to print out and apply to the shipping box, and we will refund both the purchase price and the original shipping charges. Telephone: (855) 828-9792 M-F 8:00a-6:30p ESTĮmail: Service will issue you a Return Merchandise Authorization (RMA) number and let you know which of our warehouse locations you'll be sending it to. If you are unable to return it to a local Do it Best member store and have to ship it back to us, you will need to first contact our Customer Service Department: Your original shipping charge will not be refunded. Once the store receives your item, they will inform us you've returned it, and we will credit the purchase price back onto your credit card. To find your nearest location, visit the store locator. Be sure to call your local store before arriving to verify they accept returns. The quickest and easiest way to return an item you have purchased on this website is to take it to your nearest Ship-to-Store Do it Best member store. Returns must include the item in new condition in its original packaging, with all shipped parts, accessories, and documents. When buying from this website, you have a 30-day window from the date of purchase in which to return the item. If you need to make a return, call Customer Service at (855) 828-9792. *Some larger items may not be available to have shipped to your home. Wait for the item to come back into stock at the regional warehouse If an item is displayed as not available for ship-to-store, it means that the store's regional warehouse does not have the item in stock. ![]() Your local Do it Best store receives their shipments from one of our eight regional warehouses. Click here to find your nearest FREE Ship-to-Store location. When it arrives, you'll receive an email letting you know it's ready to pick up. Your online order ships FREE when you choose to have it delivered to a participating Do it Best store! Your products will be shipped via truck from our warehouse to your local store. Some items are also eligible for Free ship-to-store! If an item is displayed as not available for ship-to-home, it means that the item is not deliverable by a common carrier (this is often because the item is either too large, too heavy, or contains hazardous/prohibited materials.) or is currently out of stock. Standard orders will be shipped via Ground, and expedited orders will be shipped via 2nd Day Air. We ship via USPS Priority Mail, UPS Ground, UPS 2nd Day Air, FedEx Ground, and FedEx 2nd Day Air.
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